Online Counselling: How It Works and What to Expect

Since the beginning of the Covid Pandemic, online counselling has become a popular and accessible way for people to have professional support. Delivered through secure video calls and telephone communication, it offers many of the same benefits as traditional face-to-face counselling, with some unique differences.

How Online Counselling Works with @Ease 

Online counselling takes place via secure video platforms called Google Meet and/or Zoom. Sessions are booked in advance via telephone, email, or following an initial 15 minute consultation. When it’s time for your session, you will receive a link to join the video call from a private space where you feel safe and comfortable. We will contract our sessions in both written and verbal formats. Establishing clear boundaries and the importance of confidentiality within a digital environment means that all of your data is safely held inline with GDPR and ICO guidelines, and our policies and guidelines are all in-line with the BACP and ACTO standards. 

What to Expect

Just as in-person counselling, we’ll meet regularly to explore your world and what brings you here. The process is confidential, collaborative, and tailored to your needs. During sessions, we can use a variety of tools including online sand-tray, breath work and grounding exercises, as well as talking therapy.

Benefits of Online Counselling

Accessibility: You can connect with me as your counsellor regardless of where you live.

Convenience: No travel time, and sessions can often be scheduled more flexibly.

Comfort: Being in your own space can help you feel more at ease when opening up.

Boundaries and Considerations

While online counselling is highly effective, it does have some considerations to be aware of. As an online supervisor, I am able to work therapeutically online for the best interest of your wellbeing. Here are some essential considerations to working online:

• A quiet, private environment before the session, so you can fully focus on your therapeutic journey. You need to feel safe that you won’t be overheard, so you can relax as much as possible as you share your story. 

• A stable internet connection and ability to use technology is required to access online counselling. 

• An established Plan B should technology decide to break down!

It may not always be suitable for crisis situations, where immediate, in-person support could be more appropriate. You can find crisis support on - www.nhs.uk/nhs-services/mental-health-services/where-to-get-urgent-help-for-mental-health/

Final Thoughts

Online counselling can provide a safe, flexible, and supportive space to work on your wellbeing. If you’re considering it, you might find that it fits smoothly into your life while offering meaningful support for your mental and physical wellbeing.

@Ease Creative Integrative Therapies with Val Phillips 2025